City Council

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When does the City Council Meet?
The City Council meets two times a month in regular session, on the 1st and 3rd Monday of each month beginning at 7:30 p.m. Meets two times in study sessions on the 2nd and 4th Monday of each month. No meetings held on the 5th Monday.
Question submitted on: 8/18/2004 by John Saunders

Engineering

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Where can I get City maps?
Visit the Engineering department at City Hall.
Question submitted on: 5/3/2005 by Engineering

Finance

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BILLING: Can I have my utility bill deducted directly from my bank account?
You may apply to have your city utility bill deducted directly from your checking or savings account. Applications are available online at our Utility Billing page or at City Hall.
Question submitted on: 11/4/2004 by Finance

BILLING: Do you accept credit or debit cards for payment?
We accept Visa and MasterCard payments. We are not able to process debit cards at this time.
Question submitted on: 1/20/2005 by Finance

BILLING: How do I set up new service?
Contact Utility Billing at (360) 293-1909 for water, sewer, refuse, recycling and storm drain service in Anacortes.
Question submitted on: 1/20/2005 by Finance

BILLING: How long do I have to pay my utility bill?
City of Anacortes utility bills are due fourteen calendar days after mailing. The due date is printed on the bill. If you make a payment after the due date, the next billing statement will include the past due balance. Disconnect notices are due by noon on the date given on the statement.
Question submitted on: 1/20/2005 by Finance

BILLING: I use an online service or bill pay system to pay my utility bill. Where do I have the payments sent?
When paying bills by online or bill pay service, please have the payments mailed to City of Anacortes, P.O. Box 410, Anacortes, WA, 98221. Please allow adequate time for processing of your payment to avoid delinquency on your account.
Question submitted on: 1/20/2005 by Finance

BILLING: Is there a drop box for utility payments?
You may drop off a payment by check in our drop box located in the City Hall parking lot at 5th Street and Q Avenue.
Question submitted on: 1/20/2005 by Finance

BILLING: There’s a problem with my utility bill. What do I do?
If you have a question regarding your utility bill, please call the Utility Billing clerk at (360) 293-1909. You may also e-mail niomif@cityofanacortes.org or come by the City Hall Municipal Building at 904 6th Street.
Question submitted on: 1/20/2005 by Finance

BILLING: What if I receive a disconnect notice?
If you receive a bill with a “disconnect notice”, payments should be made in person at our office at 904 6th Street in the City Hall Municipal Building, second floor before noon on the due date given on your notice. Failure to do so may result in disconnection of water service. DO NOT mail in payments or use an online bill pay service for “disconnect notices” as payment may not reach us in time to avoid disconnect.
Question submitted on: 1/20/2005 by Finance

BILLING: Where can I pay my utility bill in person?
City of Anacortes utility bills can be paid in person at the City Hall Municipal Building, 904 6th Street, located at the corner of 6th Street and Q Avenue. We are unable to accept payments for other utility companies.
Question submitted on: 1/20/2005 by Finance

LICENSING: How do I get a business license?
For business licensing information, click on Business Licenses on our Finance page.
Question submitted on: 1/20/2005 by Finance

LICENSING: Where do I get a dog license?
Apply for your dog`s license in the Finance Department at the City Hall Municipal Building, 904 6th Street, corner of 6th Street and Q Avenue. You will need to provide your dog`s Rabies tag number and expiration date and microchip ID number (if applicable). Prices are $5.00 for a neutered/spayed dog, $15.00 for intact. For additional information please call (360) 293-1908.
Question submitted on: 1/20/2005 by Finance

UTILITIES: How do I stop services when I move?
We do not stop any services for residences in the City of Anacortes. All charges are continuous.If you are a tenant who receives the bill, your name will be removed from the account and the bill will be mailed to the property owner or property manager.If you are a homeowner, you will continue to be billed until the home is sold. At that time the new owners will start to be billed.If you are a homeowner, you can reduce the refuse portion of your bill to the minimum of $7.00, if it is not already set up at that rate. You can expect a monthly bill for about $48.00 if there is no consumption at the residence. This covers the base charges for water, sewer, storm drain, refuse and recycling and applicable taxes.An explanation of charges is available at the utility billing page of our website: www.cityofanacortes.org/Finance/utilities.htm or call 293-1909 for assistance.
Question submitted on: 12/22/2005 by D. Pratt

UTILITIES: How can I dispose of my yard waste?
The City of Anacortes does not pick up yard waste. Contact Waste Management for pickup information 1 (800) 592-9995.
Question submitted on: 1/20/2005 by Finance

UTILITIES: How do I get a decal for my trash can?
You must have a “service decal” on your trash can to ensure pickup. Please contact Utility Billing at (360) 293-1909 to obtain a decal.
Question submitted on: 1/20/2005 by Finance

UTILITIES: How do I get a new recycle bin?
Residential recycling service is provided by Rabanco and billed on your City of Anacortes utility bill. To obtain a new or replacement bin, please contact Rabanco 1 (800) 942-5965.
Question submitted on: 1/20/2005 by Finance

UTILITIES: How do I locate my sewer or other utilities located on or near my property?
Call the Utilities Underground Locating Service (for all utilities) at "Before You Dig": 1 (800) 424-5555.
Question submitted on: 1/20/2005 by Finance

UTILITIES: How do I shut my water off in an emergency?
On most water services there is a gate valve on your side of the meter. Often times there is also a shut off valve near, or in the house. If you cannot locate either of these (it’s a good idea to try to locate them before you have an emergency) you call 293-1921 during normal business hours and 911 after hours.
Question submitted on: 1/20/2005 by Finance

UTILITIES: What is the Saturday U-Haul?
The second Saturday of each month from April through November utility customers may dispose of household garbage, furniture items, and appliances. The price is $15.00 per yard, which is 50% off our special haul rate. Refrigerators and freezers are $30.00 each; all other appliances are reduced rates. No commercial refuse or yard waste is accepted. Verification of residence is required for billing to your utility account. A driver’s license and current copy of any utility bill (City, PSE, gas, phone or cable) is required as well.
Question submitted on: 1/20/2005 by Finance

UTILITIES: Where does our water come from?
Our water is pumped out of the Skagit River. It is treated at our water treatment plant on River Bend Road and then pumped over to the 3 million-gallon reservoir on Whistle Lake Road. From there it is distributed throughout the city. We also sell water to PUD, the Town of La Conner, the City of Oak Harbor, NAS Whidbey, the Swinomish Tribe, Shell and Tesoro.
Question submitted on: 1/20/2005 by Finance

UTILITIES: Where is the Skagit County Recycling & Transfer Station?
Head East on Hwy 20, turn left on Farm To Market Road and right on Ovenell Road. The Transfer Station will be immediately on your right at 14104 Ovenell Rd. For more information, call (360) 424-3873.
Question submitted on: 1/20/2005 by Finance

UTILITIES: Who do I call for other utility services (gas, electric, etc.)?
Please check our Links to Resources page.
Question submitted on: 1/20/2005 by Finance

What happens if my garbage day falls on a holiday?
Hold your garbage until the following week, when you may put out twice your normal amount using an extra can or standard garbage bags that are tied shut with a 4” end to grab as a handle. Sanitation Department holidays are listed on the Public Works page.
Question submitted on: 1/20/2005 by Finance

Fire

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How can a citizen test or recharge fire extinguishers?
Refer to the Yellow Pages under "fire extinguishers" there are several local companies who can help you with this.
Question submitted on: 5/14/2007 by Fire Department

How can someone become a paid firefighter?
The Anacortes Fire Department`s full time positions are limited to Firefighter/Paramedics with one year of paramedic experience. All testing and applications for full-time positions are done through www.PublicSafetyTesting.com. We do have openings for Volunteer Firefighters. Anyone may apply who is over 18 with a high school diploma. See our Training Page for current information on testing requirements and how to apply. If accepted, new recruits attend the Skagit County Firefighting Academy. Classes are held Tuesday and Thursday evenings, all day Saturdays, and some Sundays for approximately 10 weeks.
Question submitted on: 5/14/2007 by Fire Department

How do you dispose of unexploded fireworks or expired flares?
All unexploded fireworks or expired flares should be taken to the Police Department.
Question submitted on: 5/14/2007 by Fire Department

How does the new Voice over Internet Protocol (VoIP) phone service work with the emergency 9-1-1 service?
There are several service providers who now offer Voice over Internet Protocol (VoIP) service to their customers. This service is attractive to people because they can now have voice service using their Internet Digital Subscriber Line (DSL) connection, and no longer need a dedicated telephone line to make phone calls. They also are provided with long distance service at no charge. Check with your service provider to determine if they have a correct address for you and whether you will be connected to the correct Dispatch Center.
Question submitted on: 8/11/2008 by Fire Department

How should I report a fire?
Fires should be reported through the "911" phone system. If the phone system is down, go to the closest Fire Station.
Question submitted on: 8/11/2008 by Fire Department

If I suspect someone is conducting an illegal burn how do I make a complaint?
You should call 911.
Question submitted on: 5/14/2007 by Fire Department

Is it true that the fire department issues free bicycle helmets?
The Fire Department issues bike helmets to children free of charge. The child must be accompanied by an adult and should come to the Main Station at 1016 13th Street to be properly fitted by one of our Firefighter/Paramedics. For more information on bike helmet safety visit the Bicycle Helmet Safety Institute website at www.bhsi.org.
Question submitted on: 5/3/2005 by Fire Department

Is the use of fireworks permitted within the City of Anacortes?
An Ordinance passed effective January 1, 2005 prohibits the use of all fireworks within the city limits except for approved, licensed public displays. See our Public Education page for a link to the new ordinance.
Question submitted on: 5/14/2007 by Fire Department

What are the current burn regulations?
If you are within the Anacortes City limits you may burn only recreational firewood fires but you will need a permit issued by the Fire Department. Firewood is defined as natural vegetation no less than 2" in diameter and contained in an open fire pit or approved wood burning BBQ no more than 2`x 3`. Permits are good for 90 days and there is no charge. See the Fire Prevention Page for more information and alternatives to burning.
Question submitted on: 5/3/2005 by Fire Department

What are the regulations regarding the use of BBQ`s?
For BBQ`s used to burn firewood, they must be approved for that purpose and you must have a recreational firewood permit. For BBQ`s used to cook food, beginning July 1, 2004, if you live in a multi-family building of 3 or more attached units, you cannot use open flame gas or charcoal BBQ`s on decks or balconies unless they have an overhead sprinkler. For uses in other residences, open flame BBQ`s must be at least 15 feet from any structure and for fire safety, should never be used on wooden decks or porches. For regulations on the use of BBQ`s in a marine environment, see the link to the burn regulations on our Public Safety page.
Question submitted on: 5/14/2007 by Fire Department

Who does safety testing on childrens' car seats?
There is a program available through Skagit County EMS. Contact Bill Craig by phone at(360)428-3236 to make an appointment to have your child's car seat tested at the Skagit 911 Center (2911 East College Way, Mount Vernon). They also have a program for low income families to acquire car seats at no cost.
Question submitted on: 12/13/2007 by Fire Department

Human Resources

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I am interested in employment as a Police Officer or Firefighter/Paramedic. How do I begin the application process?
The City of Anacortes continuously recruits for Police Officers and Firefighter/Paramedics with the assistance of Public Safety Testing. Please view the website for additional information http://www.publicsafetytesting.com or call 866-HIRE-911.
Question submitted on: 5/3/2005 by Human Resources

I am interested in employment with the City of Anacortes. How do I apply?
To apply go to www.cityofanacortes.org, employment opportunityes to find out how to apply for an open position. Applications and resumes are only accepted when an opening exists. The only exception to this is if you applying for employment as a Police Officer or Firefighter.
Question submitted on: 4/1/2008 by HR

Will you keep my application of file for future openings?
Applicants must submit a separate application for each position for which they wish to apply.
Question submitted on: 5/3/2005 by Human Resources

Legal

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Can the City Attorney advise me on civil matters?
No. The City Attorney is the attorney for the government of the City of Anacortes, not all its citizens. Private legal matters should be directed to civil practice attorneys. They are listed under specific practice areas under "attorneys" in the yellow page section of the phone book.
Question submitted on: 9/14/2004 by Cherri Kahns

Does the City issue passports?
Yes. The City of Anacortes Municipal Court processes passport applications on behalf of the U.S. Department of State as of September 15, 2006. U.S. Citizens planning international travel may apply for their passports on Monday, Tuesday, Wednesday and Friday from 9:00 a.m.- 4:00 p.m. at the Court Facility located at 1218 24th Street, Anacortes.
Question submitted on: 8/11/2008 by S Knapp

How can I find out when a case is scheduled for Court?
Call the Anacortes Municipal Court 360-293-1913
Question submitted on: 9/14/2004 by Cherri Kahns

How do I know when I go to court?
The court sends you notification in the mail, if you`ve lost or didn`t receive it call 360-293-1913.
Question submitted on: 9/14/2004 by Cherri Kahns

How should I report a crime?
Crimes should be reported through the "911" phone system.
Question submitted on: 8/31/2004 by J. Lindsay

I have a suspended license and my car was towed. Who should I call?
The Washington State Department of Licensing at 302-902-3900.
Question submitted on: 9/14/2004 by Cherri Kahns

Is there a penalty if I fail to appear in court.
Yes. Failure to appear in court in response to a subpoena may result in a warrant for your arrest. The court may send a law enforcement officer to arrest you if you do not appear.
Question submitted on: 9/14/2004 by Cherri Kahns

What should I do if there is a warrant for my arrest?
You must report to the Anacortes Municipal Court, 1218 24th Street, Anacortes, Washington. If it is your first warrant, you may pay the $25 warrant fee to the Court Clerk and the Court will usually reschedule your court dates. If it is your second warrant there`s a $75 warrant fee and $100 if it is your third.
Question submitted on: 9/14/2004 by Cherri Kahns

Where can I find a Justice of the Peace to perform a marriage ceremony?
District Court can help you schedule a judge for a marriage ceremony, call 360-336-9320.
Question submitted on: 9/14/2004 by Cherri Kahns

Where can I get a copy of a city ordinance or resolution?
Copies of all City ordinances or resolutions are available upon request at our Finance Department 360-293-1900 or the City Attorney`s office. You can view our codified ordinances on the link available at the bottom of this page. Pertinent Ordinance Numbers are at the end of each section.
Question submitted on: 9/14/2004 by Cherri Kahns

Where is the Anacortes Municipal Court?
1218 24th Street, Anacortes, Washington. It is a combined facility with the police department.
Question submitted on: 9/14/2004 by Cherri Kahns

Library

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Can I donate to the library?
Yes! Financial donations may be made either to the Friends of the Library, the Anacortes Library Foundation, or Library Endoument Fund. Donations are tax deductible. Books and other materials are also accepted Please call library for guidelines, or get a pamphlet one materials we can use at the library.
Question submitted on: 5/17/2007 by Library

Do you have volunteer opportunities?
Yes, we have numerous long and short term projects for volunteers. Do you enjoy craft projects? We need your help with preparing our library materials for circulation and repairing them from wear and tear. Call the library at 293-1910 for more information and ask for Cheri Noyes, our Volunteer Coordinator.
Question submitted on: 4/7/2008 by Library

How do I get a library card?
Library Cards are free to residents of Anacortes. To get a card you need to complete a registration form. More information is available on the library web page, which may be accessed from the Anacortes City Web page or directly at http://www.library.cityofanacortes.org
Question submitted on: 9/14/2004 by Library

How long may I keep materials?
Library borrowing periods are as follows: Books 28 days Periodicals 14 days Music & books on CD 14 days Audio-cassettes 14 days Videos & DVD’s 7 days Popular titles that we have received many requests for are checked out for 14 days only and may not be renewed. Most other items may be renewed once online, by telephone or at the library.
Question submitted on: 4/7/2008 by Library

What else does my library offer?
The Anacortes Library offers much more than books-Author visits, Community meeting rooms, Internet access, Online databases, Story times, Teen programs, Word processing/computer software
Question submitted on: 5/17/2007 by Library

What if I can’t find what I want?
Don’t give up- ask a library staff member for assistance. We may be able to find them. If they are not available at the library we may be able to borrow them or consider them for purchase.
Question submitted on: 9/14/2004 by Cherri Kahns

What if I want to keep materials longer?
You may renew most materials online through the library catalog. If you need assistance to renew the materials, call the library at 293-1910
Question submitted on: 5/17/2007 by Cherri Kahns

Mayor

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H5N1 Bird flu pandemic was not mentioned in disaster preparedness.
The Anacortes Fire Department has received training on this particular issue and has been instructed on the precautions to take in the prevention and transmission of a pandemic flu disease, signs and symptoms commonly seen, and who to report this to in the event the Paramedic suspects they may have seen a legitimate case. The County and State Departments of Health are responsible for, the mass education of and precautions from, this type of threat. The City of Anacortes, I believe, would take guidance from and respond to any potential or suspected outbreak in a manner prescribed by the Skagit County Health Department. The CDC (Center For Disease Control) is monitoring this possible pandemic.
Question submitted on: 5/17/2007 by Kahns

How do I file a NAS Whidbey Flight Noise Complaint
Our procedure is to ask complainants to call NAS Whidbey and talk with their Community Plans & Liaison Officer (this person also holds the title of Special Assistant to the Commanding Officer. Jennifer Meyer, the current Liaison Officer can explain the program at NAS. Her contact information is: Jennifer S. Meyer Community Plans & Liaison Officer 3730 North Charles Porter Avenue Bldg. 385, Floor 2, Room 202 Oak Harbor, WA 98278 Complaint Line: 360-257-2681
Question submitted on: 5/9/2007 by Executive

How do I Recycle Electronics
More About Electronics Recycling Did you know that electronics-waste is growing at three times the rate of other municipal waste? Although electronics-waste accounts for only one to four percent of municipal waste, it may be responsible for as much as 70 percent of the heavy metals in landfills, including 40 percent of all lead. In addition, electronics contain valuable metals like aluminum! Recycling or donating your old computer or phone:Conserves natural resources. Recycling recovers valuable materials from old electronics that can be used to make new products. As a result, we reduce greenhouse gas emissions, reduce pollution, save energy, and save resources by extracting fewer raw materials from the earth. Protects your surroundings. Safe recycling of outdated electronics promotes sound management of toxic chemicals such as lead and mercury. Helps others. Donating your used electronics benefits your community by passing on ready-to-use or refurbished equipment to those who need it. Try and find out where the items end up - some unscrupulous outfits just ship the old machines to China to be buried. For more information about "ecycling", visit http://www.epa.gov/epaoswer/hazwaste/recycle/ecycling/donate.htm.
Question submitted on: 12/6/2007 by Cherri Kahns

How long is a term for the Mayor?
Four years. Mayor's Dean Maxwell term ends in December of 2009.
Question submitted on: 2/1/2005 by Executive

Museum

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Are the Museum sites handicapped accessible?
The research library and offices in the lower level of the Museum building are wheelchair accessible. The exhibit gallery in the upper level will be wheelchair accessible as of September 2008.
Question submitted on: 7/21/2008 by Museum

Is the Anacortes Historic Preservation Board connected to the Museum?
Yes, the Museum supports the AHPB with staff time and file space (limited).
Question submitted on: 9/14/2004 by Museum

May I view the Wallie Funk Collection?
Because of the size of this collection, staff time limitations and protection concerns, casual viewing is not possible. However, we certainly respond to formal research requests for specific material, preferably by appointment during research library hours.
Question submitted on: 9/21/2006 by Museum

What boards govern Museum operations?
The Museum Advisory Board consists of 7 volunteers appointed by the Mayor to advise the Mayor and the Museum Director. The Museum Foundation Board provides non-profit stewardship of monetary grants, donations and funds raised by the Foundation in support of the Museum. Board members also manage the two Museum gift shops and host special events.
Question submitted on: 7/21/2008 by Museum

What happens to the stuff we donate to the Museum?
A Collections Committee accepts or reject items brought in for consideration as acquisitions to the Museum collections. Items accepted will have a meaningful history and connection to our community. In addition, the Museum must be able to properly store and protect them.
Question submitted on: 9/14/2004 by Museum

What is the current exhibit.
“Colorful Characters and Local Lore.” Our new exhibit opened May 24 and will run through April 2009. This exhibit showcases the people who played a colorful role in the history of Fidalgo and Guemes and the offbeat legends that have grown up with these islands.
Question submitted on: 7/21/2008 by Museum

When is the Museum open?
The Museum is open 10-4 PM daily, except on Sunday (1-4PM) and closed on Wednesday. Closed Thanksgiving, Christmas, New Year Day, and Easter Sunday. The Research Library is open M, Tu, Th & F, 1 – 4 or by appointment. Appointments are appreciated. It is closed on weekends and holidays. The W.T. PRESTON is open Saturdays 10-4 and Sundays 11-4 April through September and daily 10-4 (Sunday 11-4) June through August. Closed Wednesdays.
Question submitted on: 7/21/2008 by Museum

Operations

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How can I check for a water leak on my property?
If you are on the city water system your meter has a very small red dial inside the dial of the meter. This dial reads very minute amounts of water passing through the meter. If you turn off all the appliances and fixtures in your house that use water, and this dial is still turning, then you have a leak somewhere in your system. Call 293-1921 if you have any questions on this.
Question submitted on: 6/9/2005 by Staff

Who is the Operations manager?
Sandi Andersen 360-293-1921
Question submitted on: 3/11/2008 by kahns

Parks and Recreation

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Are there annual boat launch passes?`
We sell annual boat trailer parking permits, available through the calendar year at the Parks & Recreation office located at City Hall, 904 6th Street. (Fee Schedule) ..
Fee Schedule
Question submitted on: 3/6/2008 by Parks

Can I make a campsite reservation for Washington Park?
Campsites for non-residents of Fidalgo & Guemes Island are first come, first serve. Fidalgo & Guemes Island residents** are able to make reservations for 2 camping sites per household. Reservations must be made in person at the Parks & Recreation office (located in City Hall, 904 6th St.) between the hours of 8 am to 5 pm on Monday or Tuesday of the week the reservation is to take effect. Reservations will be made for Friday arrivals ONLY of that week. The first night camp fee must be paid at the time of the reservation with NO refunds allowed. Reservations will be held until 1:00pm Saturday and then released if the campsite isn’t occupied by the reserving party. Subsequent nights are paid at the park where there is a cash only pay station in the campground. Once you are at a site, you may stay for up to 14 nights. Reservations are only available May 15 - September 15. (**Those who live or own property with a 98221 mailing address zip code.) (Fee Schedule) .
Fee Schedule
Question submitted on: 3/6/2008 by Parks Department

Do you have a group camping area?
Yes. Small groups (30 people maximum) can reserve the group camp as permitted by the Parks Director. Please contact the Parks and Recreation office for more information 360-293-1918..
Fee Schedule
Question submitted on: 5/17/2007 by Parks

Do you have a leash law at the park?
Yes, Dogs much be on a least at all times.
Question submitted on: 5/17/2007 by Parks

How can I find driving directions to Washington Park?
The address for finding driving directions on the internet for Washington Park is 6300 Sunset Avenue, Anacortes, WA. From I-5, take exit 230. Drive West on Highway 20 into Anacortes. Follow North along Commercial Avenue, turn L onto 12th Street and proceed West for approximately 3 miles. 12th Street will turn into Oakes Avenue, then Sunset Avenue but continue straight and the road will lead you into Washington Park.
Question submitted on: 5/3/2005 by Parks Department

How do I register for a recreation program or class?
Registration for most programs are taken in-person, by mail, and by phone. Our office is located at City Hall,904 6th Street (corner of 6th and "Q" Avenue). Office hours are 8:00 a.m. - 5:00 p.m., Monday - Friday. 360-293-1918.
Question submitted on: 3/6/2008 by Recreation Department

How do I reserve a picnic shelter?
There are three picnic shelters at the park, one is reservable, the other two are first come, first serve. See WA Park fee schedule for current rates on the Parks homepage.Call the Parks office at 360.293.1918.
Fee Schedule
Question submitted on: 3/11/2008 by Cherri Kahns

How much does it cost to camp at Washington Park?

Fee Schedule
Question submitted on: 5/17/2007 by Kahns

What are my chances of getting a campsite?
Generally speaking, our sites at Washington park will fill by early Friday afternoon between Memorial Day and Labor Day on any given weekend. You will greatly increase your chances of getting a site if you can guarantee your arrival between Sunday-Thursday, however we can not guarantee this and sites are first come, first serve for non-residents of Anacortes. Availability usually is no problem before Memorial Day or Labor Day. To obtain current campsite availability from our recorded information line, please call 360.293.1927 #4.
Question submitted on: 3/6/2008 by Parks

What are the campsite occupancy rules?
Campsites are limited to: 8 people, 1 camping unit, 1 additional vehicle, and 2 additional tents if campsite allows - determined by the Park Manager
Question submitted on: 3/6/2008 by

What number do I call to get campground and boat lot availability information?
Call 360.293.1927 #4 for recorded information, updated 3 times a day during the busy summer season.
Question submitted on: 3/6/2008 by Parks Department

Planning

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How can I participate in City Public Hearings?
· In person· By letter (with as much lead time as possible so that decision makers can receive a copy and have time to review it)· By e-mail addressed to ian@cityofanacortes.org (This should work but e-mail arriving very late in the day of the hearing may not get entered into the record.)
Question submitted on: 9/14/2004 by Planning

What documents are included in the City Comprehensive Plan and how can I re
1. The Skagit County Coordinated Water System Plan, 2000; the Comprehensive Water Plan for the City of Anacortes, 2000; the City of Anacortes Final Report Comprehensive Water Rate Study, August 1998; the City of Anacortes Comprehensive Sewer Plan, 1992; the 1996 City of Anacortes Sewer Plan Update; the City of Anacortes Stormwater Plan, 1994; the City of Anacortes Transportation Plan, 2000; the City of Anacortes Shoreline Master Plan, 2000; the Anacortes Park and Recreation Plan, 1996; Anacortes Community Forest Lands Management Plan as amended by Ordinance #2331; Puget Power`s Skagit County GMA Draft Electric Facilities Plan, 1992; the Anacortes School District Facilities Study, 1990; the Capital Facilities Plan, 2004-2009; Skagit County County-Wide Regional Comprehensive Plan Policies, 1992/96 (see Appendix C); the Skagit County Housing Needs Assessment, 1993; the Overall Economic Development Plan for Skagit County, 1994/95; and the Countywide Air, Rail, Water, and Port Transportation System Study, 1996 (with the reference to the Anacortes Airport being a general aviation facility being deleted and with the ferry traffic figures corrected as has been done in the Transportation Element Update); the Skagit Regional Transportation Plan, April 1996; the City South March Point Annexation Area Comprehensive Drainage Study, October 1999; and the South March Point Feasibility Study, 1997; the Revised Final Integrated Fidalgo Bay-Wide Plan & EIS, 2000; the Anacortes Community Forest Board Plan, Noxious and Invasive Plants (add "Planting of the most invasive and ecologically problematic species should be highly discouraged in Anacortes"); and the Fidalgo Bay Habitat Restoration Plan, 2003.2. Documents can be reviewed at the City Library or purchased from the City Planning Department.
Question submitted on: 9/14/2004 by Planning Department

What is the process and schedule to propose and make changes to the City
Apply in writing to the City Planning Department. Every April 1 the City staff batches up the requests, holds public hearing(s), and secures a decision from the City Council later that year. There is no fee.
Question submitted on: 9/7/2004 by Loren Hoboy

Police

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Where do I report a noise complaint?
Call 911
Question submitted on: 11/4/2004 by Police

Public Works

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The city gave me a decal to put on my garbage can. What does it mean?
The decal informs the collection crews of the customer`s service information such as address and the number of cans that the customer is being billed for. For example: A decal that has a G1 circled would tell the collector that the customer is paying for 1 - 32 gallon can or a G2 would be 2 - 32 gallon cans.
Question submitted on: 2/25/2005 by Public Works

By what time do my garbage cans need to be out?
Garbage and recycling containers need to be placed at the service location by 7:00 AM. on the customers service day.
Question submitted on: 2/25/2005 by Public Works

Does the wastewater treatment plant accept septic tank waste?
In addition to treating the City of Anacortes wastewater flow the plant also accepts septic waste. The septage facility is a fee based system that currently charges the haulers 10 cents per gallon for waste originating on Fidalgo Island and 12 cents per gallon for waste coming from off of the island. Septage haulers are encouraged to contact the plant administration building at 500 T Ave to set up a waste hauler account.
Question submitted on: 9/14/2004 by Cherri Kahns

Does the wastewater treatment plant smell bad?
The plant has a sophisticated odor control system. The system prevents odors from escaping from the treatment plant site. The City considers the control of odors at the wastewater treatment plant to be one of the highest operating priorities. Wastewater Plant Operators also work hard at preventing odors from the sewer collection and pumping systems. These systems may produce odors that are in areas not close to the treatment plant. If you smell odors from the plant or the sewer collection system it is important to notify the plant operating staff immediately. During working hours a plant operator will respond right away, please call the plant immediately at 299-0953.
Question submitted on: 9/14/2004 by Cherri Kahns

How do I check for a water leak?
The easiest way is to go out to the meter and watch the register on top of the meter for a little while. On a standard household meter there is a row of numbers on the register, which record cubic feet of water used. Just below the row of numbers is a small red triangle that rotates as water passes through the meter. If everything is turned off in the house and this red triangle is rotating, then you have a leak on your side of the meter. Very small leaks may take several minutes of watching this red triangle to be able to see it move.
Question submitted on: 5/3/2005 by PW

How do I dispose of appliances?
You can call the City of Anacortes Solid Waste Department to schedule a pick up, or haul it to the Saturday U-haul or the Skagit County Transfer Station.
Question submitted on: 5/3/2005 by PW

How do I get a street sign installed?
Please contact the Street Department at (360) 293-1921
Question submitted on: 5/3/2005 by PW

How do I get my sidewalk replaced?
Contact the Street Department at (360) 293-1921. We will perform the labor and you purchase the material.
Question submitted on: 5/3/2005 by PW

How do I get my street re-paved?
All streets have a limited life span due to the daily wear and tear by traffic. We have prioritized all of the streets in the City as to when they qualify for a new asphalt overlay. There is an ongoing Street Overlay Program that is funded by the Capital Facilities Plan. If you believe your street is in need of re-paving, please contact the Public Works Department at (360) 293-1920, and we can check the condition of the surface of your street to see when and if it qualifies for an overlay.
Question submitted on: 5/3/2005 by PW

How do I get rid of extra garbage?
City utility customers options include calling to arrange a special haul, purchasing blue City garbage bags for $2.50 or hauling your refuse to the Skagit County Transfer Station. The City Prepaid Bags may be purchased at City Hall, Safeway, Food Pavilion, Sebo’s, Ace Hardware, 7-Eleven, or Old Salt’s and then used on your garbage day. Special hauls or temporary dumpsters are arranged by calleding 293-1921 ext. 24. Thank you Shelly Jensen, Administrative Manager, PW Operations
Question submitted on: 12/13/2007 by PW

How do I keep my pipes from freezing?
One of the first things and one that is often overlooked until it’s too late are disconnecting the outside hoses. The water in the hoses freezes and then works its way into the outside wall often breaking the pipe just inside your house. Another important thing to do is to cover the foundation vents during freezing weather. If your house is older and possibly lacking insulation in the walls, open the cupboard doors to allow heat into the area where your pipes are. You may also want to let the faucet that’s farther away from the meter trickle during extreme cold spells.
Question submitted on: 5/3/2005 by PW

How do I locate my sewer or other utilities located on or near my property?
Call the Utilities Underground Locating Service (One-Call) at (800) 424-5555.
Question submitted on: 5/3/2005 by PW

How do I shut my water off in an emergency?
On most water services there is a gate valve on your side of the meter. Often times there is also a shut off valve near, or in the house. If you cannot locate either of these (it’s a good idea to try to locate them before you have an emergency) you call 293-1921 during normal business hours and 911 after hours.
Question submitted on: 5/3/2005 by PW

How do I stop services when I move?
We do not stop any services for residences in the City of Anacortes. All charges are continuous.If you are a tenant who receives the bill, your name will be removed from the account and the bill will be mailed to the property owner or property manager.If you are a homeowner, you will continue to be billed until the home is sold. At that time the new owners will start to be billed.If you are a homeowner, you can reduce the refuse portion of your bill to the minimum of $7.00, if it is not already set up at that rate. You can expect a monthly bill for about $48.00 if there is no consumption at the residence. This covers the base charges for water, sewer, storm drain, refuse and recycling and applicable taxes.An explanation of charges is available at the utility billing page of our website: www.cityofanacortes.org/Finance/utilities.htm or call 239-1909
Question submitted on: 12/22/2005 by D. Pratt

I see sidewalks around town which really go nowhere. An example is the sidewalk recently installed on the north side of Oakes Avenue near Anacopper Mine Road. What is this all about?
Developers are responsible to meet city standards for infrastructure on the frontage of their projects. The city standard since the 1990`s has been to have sidewalks on all residential streets. Pedestrian mobility is a high priority for the city. For many years this was not the case and not a requirement. Requiring developers to install this infrastructure now may look funny, but it saves tax dollars in the future by avoiding the cost of the city installing sidewalks later on. Some of our current sidewalks are over 100 years old!! For more information call Public Works at 293-1920, or see our Development Standards on the web under "Engineering"
Question submitted on: 8/1/2005 by Citizen

What do I do if I have a leak on my waterline?
If the leak is causing damage to your house or property; you can shut it down at the gate valve in the meter box. If you can’t find your meter box or you can’t get it shut off, you can call 293-1921 during normal business hours and 911 on nights and weekends. The City does not repair leaks on the customer side of the meter; this will have to be done by the homeowner or a plumber.
Question submitted on: 2/25/2005 by

What happens if my garbage day falls on a holiday?
Hold your garbage until the following week, when you may put out twice your normal amount using an extra can or standard garbage bags that are tied shut with a 4” end to grab as a handle.
Question submitted on: 5/3/2005 by PW

What is the capacity of the wastewater treatment plant?
The capacity of the treatment plant is established by the Dept. of Ecology. The current rated capacity of the plant is 4.5 million gallons of wastewater per day. During 2007 the average daily flow at the plant was 1.91 million gallons per day.
Question submitted on: 3/11/2008 by Cherri Kahns

What is the Saturday U-Haul?
The second Saturday of each month from May through November utility customers may dispose of household garbage, E-Waste, furniture items, and appliances. The price is $15.00 per yard, which is 50% off our special haul rate. Refrigerators and freezers are $30.00 each; all other appliances are reduced rates. No commercial refuse or yard waste. Verification of residence is required for billing to your utility account. A driver’s license and current copy of any utility bill (City, PSE, gas, phone or cable) is required.
Question submitted on: 3/11/2008 by PW

When will the wastewater treatment plant need to be upgraded?
The plant has lots of excess treatment capacity. There are no plans to expand the treatment plant capacity for the foreseeable future.
Question submitted on: 9/14/2004 by Cherri Kahns

Where can I dump my recreational vehicle holding tank?
RVs, small boats and trailers may dump their holding tanks for free at the treatment plant. The RV dump station, located on the 4th St side of the plant, is open from 8 a.m. to 4:30 p.m. seven days a week. The dump station is open from 8 a.m. to 11:30 a.m. on holidays. Potable water is available for RV and trailers at the plant administration building at 500 T Ave. The potable water hose is attached to the building at the right of the front door. If assistance is needed please feel free to come inside and the receptionist will alert an operator to help. Additionally there is an RV dump station at Washington Park.
Question submitted on: 9/14/2004 by Cherri Kahns

Where does our drinking water come from?
The City of Anacortes draws water from the Skagit River through an intake station, water is then run through the treatment process at the water treatment plant. The plant is staffed 24 hours a day 365 days a year by highly trained, capable and dedicated plant operators. Once the water completes the treatment process it is pumped into a 3 million gallon storage reservoir in Anacortes, from there it enters the distribution system for delivery to your home.
Question submitted on: 8/16/2004 by J. Roberts

Where does the water go after it is treated at the wastewater plant?
Treated water from the wastewater treatment plant is piped out into the Guemes Channel. The end of the pipe is located just to the west of the Port of Anacortes Pier 2.
Question submitted on: 9/14/2004 by Cherri Kahns

Where is the Skagit County Recycling & Transfer Station?
Head East on Hwy 20, turn left on Farm To Market Road and right on Ovenell Road. The Transfer Station will be immediately on your right at 14104 Ovenell Rd. There telephone number is 424-3873.
Question submitted on: 5/3/2005 by PW

Who do I call if a streetlight is out?
Call Puget Sound Energy at 1-888-CALL-PSE or go to their website, www.intolight.com to report the problem.
Question submitted on: 5/3/2005 by PW

Who do I call if the signal lights at an intersection are out?
Call Department of Transportation (360) 428-1355.
Question submitted on: 5/3/2005 by PW

Who do I contact for recycling information?
Rabanco 1-800-942-5965
Question submitted on: 5/3/2005 by PW

Who do I contact for yard waste information?
Waste Management 1-800-592-9995
Question submitted on: 5/3/2005 by PW

Why can`t we do something to slow down traffic for pedestrians?
Two Answers: 1. What the City is Doing The City has recently installed pedestrian crosswalks throughout the Old Town area. We are also working on a pilot project at Mount Erie School (41st Street) which includes pedestrian activated, solar-powered crosswalk warning lights, and that`s not all--- it will also have permanently mounted traffic radar to clock and display the speed of cars moving through the crosswalk. If this grant funded project is successful, we will be using similar technology in other areas of the city to help pedestrians cross busy streets more safely, and to alert drivers to "Slow Down" for pedestrians. You can call my engineers at 293-1920 for further information. 2. What YOU can do. As Mayor, I have set a policy for all city staff driving city vehicles, from the garbage trucks to our hybrid car, to STOP FOR PEDESTRIANS WHENEVER POSSIBLE. YOU also can make a difference by stopping for pedestrians in town and letting them cross. If our citizens were to do this, it would soon catch on, even to ferry traffic and out of town visitors. I hope you will join the bandwagon!!!
Question submitted on: 8/1/2005 by Citizen

Why do you add fluoride to the water?
In 1962 the residents of Anacortes voted to have their drinking water fluoridated, so in October the water department began adding fluoride to the water at the 3 million gallon reservoir. Fluoride residuals are monitored very closely, plant staff collects and analyzes a water sample on a daily basis, in addition, there is an on-line analyzer installed at the reservoir that analyzes and reports the residual to the Water Treatment plant every 5 minutes. Operating parameters for fluoride are a minimum of 0.80 parts per million to a maximum of 1.20 parts per million.
Question submitted on: 8/16/2004 by Bob Malone

Why does the City prefer public streets over private streets?
Private streets are not preferred for the following reasons:

Lack of traffic control
Speeding enforcement
Parking enforcement
Abandon vehicles disposal
Signage installation

Lack of reliable maintenance
Pothole repair
Sidewalk curb and gutter repair
Street light maintenance
Signage maintenance / theft replacement
Eventual asphalt overlay

General issues
Snow and ice removal
Street sweeping ….decreased water quality
Street light utility bills
Sight distance triangle clear zone
Damage or accelerated wear due to utility vehicles, garbage trucks, delivery vehicles, fire trucks
Questions regarding the utilities within the street (fire line/hydrant maintenance, sewer lines, storm drains, water lines) -- Are they private utilities or public utilities with public easements within a private street?
Generally the Home Owners Association (HOA) will charge an additional monthly fee to cover private street maintenance. This money is sometimes used for other things once the street is built to a certain level.
The HOA will have to vote on the use of the money for the repair. In addition the HOA will have to hire contractors to do the work.
After time residents “forget” that their street is private and they expect the City to maintain it.
Question submitted on: 5/19/2006 by PW Dept.

Why doesn`t my garbage get picked up on holidays?
The City prides itself on having an economical solid waste system. Our rates are the most inexpensive in the region. NOTE!!!! You can bring your garbage cans up to the City Operations Facility at 37th and D any work day after a holiday and dump your garbage for free! Or... you can wait until the following week and put out all your accumulated garbage. many people have extra trash cans for the trash accumulated during holiday weeks. Call 293-1921 for more information
Question submitted on: 6/9/2005 by Mac

Why is our sewer bill connected to our water use?
Since it is impractical to install a meter on your sewer line your sewer bill is calculated based on the average water use during the months of November, December, January and February. Conserving water during these months can lower you sewer bill.
Question submitted on: 8/16/2004 by R.T.

Why isn’t the RV dump station open 24 hours per day?
The RV dump station has been used to dump hazardous waste on several occasions in the past. It is closed after hours to prevent the disposal of hazardous waste into the sewer.
Question submitted on: 9/14/2004 by Cherri Kahns

Streets

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Do I need a permit for a temporary street closure or special event?
Yes. Contact Cherri Kahns at 360-299-1950 or Marc Kreuger at 360-293-1921 for a Street Fair Application. See Public Works Policy - Traffic Operations 31.30. for details.
Question submitted on: 1/5/2006 by staff

How do I get the potholes in my alley filled in?
Call 293-1921 to report any potholes in the City
Question submitted on: 6/9/2005 by Staff

How do I report a street repair?
Contact the Streets department at: 360-293-1921.
Question submitted on: 5/3/2005 by Streets Department

My alley really needs to be paved with asphalt. How can I get this done?
Unfortunately the street paving fund is always very tight. If you and your neighbors would like an alley paved, we do offer a program where residents pay for the asphalt paving and the city street crew will prepare the gravel base before paving. Call 293-1921 for more details.
Question submitted on: 6/9/2005 by Staff

Why are some streets in the City still made of gravel?
Most of the City Streets were paved in the 1960`s using what is called the "local Improvement District" or "L.I.D." concept. Under an LID, neighbors pool together monies to pave the street in front of their house. In some areas, neighbors decided that they did not desire a paved street. Call 293-1920 if you are interested in getting your street paved.
Question submitted on: 6/9/2005 by Staff

Waste Water Plant

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Are the storm drain and sewer drain the same thing?
No. Stormwater is conveyed directly to creeks and Puget Sound without treatment. Sanitary sewer is collected and treated at the City of Anacortes Wastewater treatment plant and then discharged into Puget Sound.
Question submitted on: 5/3/2005 by WWTP

Can I dump biodegradable products into the storm drain?
No. Biodegradable does not mean the product is non-toxic to aquatic life
Question submitted on: 5/3/2005 by WWTP

Does the wastewater treatment plant smell bad?
The plant has a sophisticated odor control system. The system prevents odors from escaping from the treatment plant site. The City considers the control of odors at the wastewater treatment plant to be one of the highest operating priorities. Wastewater Plant Operators also work hard at preventing odors from the sewer collection and pumping systems. These systems may produce odors that are in areas not close to the treatment plant. If you smell odors from the plant or the sewer collection system it is important to notify the plant operating staff immediately. During working hours a plant operator will respond right away, please call the plant immediately at 299-0953.
Question submitted on: 8/12/2004 by Waste Water Treatment

If I have a plugged sewer can the City help me?
Yes, we can check the City-owned sewer main and help locate the problem before you call a plumber.
Question submitted on: 5/3/2005 by PW

What is the capacity of the Wastewater Treatment Plant?
The capacity of the treatment plan it established by the Department of Ecology. The current capacity of the plant is 4.5 million gallons of wastewater per day. During 2007 the average daily flow at the plant was 1.91 million gallons per day.
Question submitted on: 3/11/2008 by Kahns

When will the wastewater treatment plant need to be upgraded?
The plant has lots of excess treatment capacity. There are no plans to expand the treatment plant capacity for the foreseeable future.
Question submitted on: 8/12/2004 by Waste Water Treatment

Where can I dump my travel trailer waste?
You can stop at our Waste Water Treatment Plant facility at 500 T Avenue Anacortes, WA 98221 or call 360-299-0953 for more information. Between the hours of 8:00 am and 4:30 p.m., 7 days a week except holidays open 8:00 a.m. to 11:30 a.m.
Question submitted on: 5/14/2007 by Waste Water

Where does the water go after it is treated at the wastewater plant?
Treated water from the wastewater treatment plant is piped out into the Guemes Channel. The end of the pipe is located just to the west of the Port of Anacortes Pier 2.
Question submitted on: 8/12/2004 by Waste Water Treatment

Water Treatment Plant

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How can I afford to water my plants and garden when I have to pay sewer on everything?
Your sewer rate for the year is based on your average usage during the months of November, December, January, and February. If you use more water during the summer months, your sewer rate will only rise to a certain ceiling. You will still have to pay for all the water that is used but once the ceiling on the sewer is reached, the sewer charges won’t go any higher. For a single-family residence, the caps are: 600 cu. Ft., 800 cu ft., 1,000 cu ft., 1,500 cu ft., and Over 1,500 cu ft.
Question submitted on: 5/3/2005 by WWTP

Where does our water come from?
Our water is pumped out of the Skagit River. It’s treated at our water treatment plant on River Bend Rd. and then pumped over to the 3 million-gallon reservoir on Whistle Lake Rd. From here it is distributed throughout the city. We also sell water to PUD, LaConner, City of Oak Harbor, NAS Whidbey, Swinomish Tribe, Shell and Tesoro.
Question submitted on: 5/3/2005 by PW

Other

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Do you have an evacuation plan in case of a tsunami?
The City has developed a plan that identifies a tsunami inundation zone using a computer predication model. The City GIS department was instructed to add a 20% increased buffer that will be used by the Mayor to declare an evacuation if necessary. The City would first receive an appropriate warning from the Washington State Tsunami Warning Center before making any decision. City police and fire personnel would then evacuate residents via loud speakers from mobile vehicles. Residents would be directed to established shelters so that they may be taken care of. The City is improving this plan by working to setup and utilize the Community Alert Network System. This system is an automated phone message system that can call hundreds of phones in a short period of time and deliver a pre-recorded message. We don’t have a timeline for implementation, but expect it to be operational in 2007. If there are any other questions you might have related to disaster preparedness, please contact Fire Chief Richard Curtis or Police Chief Bonnie Bowers. Their numbers are 293.1925 or 293.4684.
Question submitted on: 8/11/2008 by B. and K. Blecker

What is the population of the City of Anacortes?
The 2008 population of the City of Anacortes is 16,640 (from the Office of Financial Management).
Question submitted on: 8/11/2008 by Staff